Effective Date: May 6, 2026
Last Updated: May 6, 2026
HeyKey Appliance & HVAC Repair (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heykeycharlotte.com or contact us to request our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, book a service, or fill out a form on our website, we may collect:
- Full name
- Phone number
- Email address
- Home or business address
- Description of the appliance issue or service requested
- Payment information (processed securely through third-party payment providers)
1.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and browser type
- Pages visited and time spent on each page
- Referring URL
- Device type and operating system
- Cookie identifiers (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm appliance repair or HVAC service appointments
- Communicate with you about your service request or appointment
- Send invoices and process payments
- Respond to your questions, comments, or complaints
- Improve our website, services, and customer experience
- Send service reminders or follow-up communications (you may opt out at any time)
- Comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We work with trusted third-party companies such as Workiz (scheduling and invoicing software) and payment processors to operate our business. These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Third-Party Services
Our website uses the following third-party services that may collect data independently:
- Google Analytics – We use Google Analytics to analyze website traffic and usage. Google may collect data about your visit in accordance with their own privacy policy. You can opt out at tools.google.com/dlpage/gaoptout.
- Workiz – Our online booking system is powered by Workiz. When you book a service online, your information is submitted to Workiz and subject to their privacy policy.
- Google Maps – We may use Google Maps to display our service area. Google Maps may collect usage data per Google’s privacy policy.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Used by Google Analytics to collect anonymous data about how visitors use our site.
- Functional Cookies: Used by our booking system (Workiz) to remember your preferences during the booking process.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for up to 3 years.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
9. Your Rights (North Carolina Residents)
As a resident of North Carolina, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal limitations)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information in Section 11.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
HeyKey Appliance & HVAC Repair1251 Arrow Pine Drive
Charlotte, NC 28273
Phone: (803) 805-7122